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• PRICING

• How do I make an exchange?
• What is the Return Policy?
• Where can I return an item?
• How do I return an item?
• Can I get a refund of a Passport Club Membership?

When requesting an exchange, we cannot guarantee that the replacement item(s) you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) on lids.com™. By doing this, you will receive your new item(s) faster and with a much better chance that they will be in stock.

For all other item(s), if you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange.

Clearance Items - All sales are final on clearance items. No refunds, merchandise credits or exchanges will be given by lids.com or by any of our retail stores.

Any discount received as part of a Buy One Get One Half Off promotion will be forfeited if the full price item is returned. Shipping and handling fees, including those to ship hats back to lids.com™ are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.

When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on lids.com™.

Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

Exclusions:

• Orders over $100.00 or items not carried in our local retail stores must be returned to our Customer Care Department.
• Items purchased using Bill Me Later® cannot be returned or exchanged at a retail location but must be returned to our Customer Care Department.

1. Please refer to your packing slip for detailed return instructions.
2. Pack the item(s) securely in the original package if possible or use a box that will not damage, fold or bend the items. Please do not return item(s) in envelopes. Packaging item(s) in this manner may damage them.
3. Enclose the bottom portion of the original packing slip with the item(s). Be sure to keep the top portion. If you cannot send your packing slip, you must include your order number, billing name and address with the item(s)
4. Clearly address the package label with our returns facility destination address below:
   
   lids.com
   Returns Department
   7555 Woodland Dr
   Indianapolis, IN 46278
5. Take the package to any post office or carrier outlet to have your package shipped to the provided address. You may wish to ensure your package for the full replacement value with your chosen carrier.

• All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• If the return item(s) are damaged during shipment, a refund may be issued in the form of a gift card.
• Keep the return tracking number from the package you are returning to insure that the package is received by our Returns Department.